RETURN POLICY

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To make it even easier over the busier period of Christmas, any orders made now and over the Christmas period have an extended returns policy until 31st January 2024. 

For orders made after Christmas, our normal 30 day returns policy applies: we always do our best to deliver products we hope you’ll love but, should you change your mind or are not satisfied, you have 30 days to return your item(s) for a full refund or replacement. 

Returns policy: how it works

• Contact us with your order number handy and the reason for your return

• As soon as we receive your request, we’ll send step-by-step instructions on how to return your order

• Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in

• Once we receive your returned order, we’ll replace it or refund it, including any shipping costs

• We process all refunds within 28 days

Returns policy: what you need to know

1. We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one

2. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)

3. We cannot offer goods in exchange for the ones that you return, only replacements

Comments, complaints and feedback

We really value your feedback - good or bad. So, if for any reason your unhappy with your order, please get in touch with us on 07704799902 (+44 (0)7704799902 outside the UK), or email us at creationwildlife.twl@gmail.com.

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We respond to all complaints within 5 working days.